Privacy Policy

Last Updated: March 1, 2026

REVIDENCE - PRIVACY POLICY

1. Purpose and Scope

1.1 This Privacy Policy ("Policy") describes how Revidence, LDA. ("Revidence", "we", "us", or "our") collects, uses, stores, discloses, and protects personal data in connection with the operation of the REVIDENCE platform ("Platform").

1.2 This Policy applies to all users of the Platform, including Clients, Providers, and visitors, and to all personal data processed by Revidence as a data controller.

1.3 This Policy forms an integral part of the Terms & Conditions of Use ("Terms"). In the event of any conflict, the Terms shall prevail, subject always to applicable data protection law.

2. Definitions

2.1 Capitalised terms not defined in this Policy shall have the meaning assigned to them in the Terms.

2.2 For the purposes of this Policy:

"Personal Data" means any information relating to an identified or identifiable natural person.
"Processing" means any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
"GDPR" means Regulation (EU) 2016/679.
"Data Subject" means the individual to whom Personal Data relates.

3. Data Controller

3.1 The data controller for the purposes of the GDPR is:

Revidence, LDA. Alameda dos Oceanos 41 21º 2E Parque das Nações 1990-207 Lisbon, Portugal

3.2 For data protection inquiries, users may contact: privacy@revidence.com

4. Categories of Personal Data Collected

4.1 Revidence may collect and process the following categories of Personal Data:

Identification data (e.g. name, email address)
Account and organisational data (e.g. company name, role)
Authentication data (managed via Firebase)
Billing and invoicing data
Technical data (e.g. IP address, browser type, device information)
Usage and activity logs
Communications submitted through the Platform

4.2 Revidence does not intentionally collect special categories of personal data as defined under Article 9 GDPR.

5. Sources of Personal Data

5.1 Personal Data is collected directly from users when they:

create or manage an account;
use Platform features;
communicate with Revidence;
submit billing or payment information.

5.2 Technical data may be collected automatically through cookies and similar technologies.

6. Purposes and Legal Bases for Processing

6.1 Revidence processes Personal Data for the following purposes and legal bases:

Account creation and management
Platform operation and security
Billing and invoicing
Customer support and communications
Compliance with legal obligations
Platform analytics and improvement
Marketing communications (where applicable)

6.2 Where processing is based on consent, users may withdraw consent at any time.

7.1 Revidence may share Personal Data with:

hosting and infrastructure providers (Linode / Akamai);
authentication providers (Firebase / Google);
payment and billing service providers;
professional advisors (legal, tax, accounting);
competent authorities where legally required.

7.2 Revidence does not sell Personal Data to third parties.

7.3 Users acknowledge that Personal Data shared directly between Clients and Providers outside the Platform's core features is processed under their own responsibility.

8. International Data Transfers

8.1 Personal Data is primarily processed and stored within the European Union.

8.2 Where Personal Data is transferred outside the EEA, Revidence ensures appropriate safeguards, including:

adequacy decisions;
standard contractual clauses;
equivalent legal mechanisms.

9. Data Retention

9.1 Personal Data shall be retained only for as long as necessary to fulfil the purposes for which it was collected.

9.2 Retention periods may be extended where required by:

legal or regulatory obligations;
dispute resolution;
enforcement of contractual rights.

9.3 Backup and archival copies may persist for a limited period in accordance with security policies.

10. Data Subject Rights

10.1 Under the GDPR, Data Subjects have the right to:

access their Personal Data;
rectify inaccurate data;
erase data ("right to be forgotten");
restrict processing;
data portability;
object to processing;
withdraw consent.

10.2 Requests may be submitted to privacy@revidence.com and will be addressed within thirty (30) days.

11. Data Security

11.1 Revidence implements appropriate technical and organisational measures to protect Personal Data, including those described in the Information Security Policy set out in the Terms.

12. Third-Party Links

12.1 The Platform may contain links to third-party websites. Revidence is not responsible for the privacy practices of such third parties.

13. Cookies and Tracking Technologies

13.1 Revidence uses cookies and similar technologies for:

essential platform functionality;
security;
analytics.

13.2 Users may manage cookie preferences through the Platform. Further details are provided in the Cookies Policy.